All of the key contacts below can be contacted using their email addresses. Please email the appropriate person and they will respond to you.

Directors

BIFA HQ, Feltham

Steve Parker

Director General

For enquiries relating to Governance, Health & Safety, and Human Resources.

BIFA HQ, Feltham

Robert Windsor

Member Policy & Compliance Director

For enquiries relating to advice and information on Maritime, Road and Dangerous Goods, BIFA Standard Trading Conditions (STC), Legal and Insurance.

BIFA HQ, Feltham

Spencer Stevenson

Member Support Director

For enquiries relating to Membership, Training Administration, IT Support, Facilities and Complaints.

Remote

Carl Hobbis

Member Services Director

For enquiries relating to Freight and Customs Skills Training delivery and development. (For Air Cargo Security Training enquiries refer to Training Administration)

Remote

Denise Hill

Member Engagement Director

For any enquiries relating to member engagement activities such as regional member meetings and events.

BIFA HQ, Feltham

Robert Keen

International Relations Adviser

Liaison with the global forwarder body, FIATA.

Accounts

BIFA HQ, Feltham

Sue Whelan

Finance Manager

For enquiries relating to Finance and Facilities, plus enquiries for Steve Parker in his absence.

Policy & Compliance

BIFA HQ, Feltham

Robert Windsor

Member Policy & Compliance Director

For enquiries relating to advice and information on Maritime, Road and Dangerous Goods, BIFA Standard Trading Conditions (STC), Legal and Insurance.

BIFA HQ, Feltham

Igor Popovics

Policy & Compliance Adviser - Customs

For enquiries relating to advice and information on Customs matters.

BIFA HQ, FELTHAM

Pawel Jarza

Frontier Policy Manager

For enquiries relating to advice and information on Customs and general frontier matters.

BIFA HQ, Feltham

David Stroud

Policy & Compliance Adviser - Air

For enquiries relating to advice and information on Air Cargo, Air Cargo Security, IATA & CASS.

BIFA HQ, FELTHAM

Mike Jones

Policy Advisor - Sustainability & Environment

For any enquiries about environmental issues, and is responsible for the Sustainable Policy Group.

Membership

BIFA HQ, Feltham

Sarah Milton

Membership Supervisor

For enquiries relating to BIFA Membership, BIFAlink Mailing and Admin, Publication orders and FIATA documentation.

Media Enquiries (journalists only)

Remote

Ian Matheson

Impress Communications

This number should only be used if you are a bona-fide journalist; require a comment from BIFA; and have a new line of enquiry on topical issues that have not

Communications

BIFA HQ, Feltham

Natalie Pitts

Communications Manager

www.linkedin.com/in/natalie-pitts
For enquiries relating to BIFA’s internal communications, member communications, social media and website content.

BIFA HQ, Feltham

Brooke Neilson

PR and Communications Officer

www.linkedin.com/in/brooke-neilson
For enquiries relating to BIFA’s internal communications, member communications, social media and website content.

Training Administration

BIFA HQ, Feltham

Ramandeep Sohal

Training Administrator

For all enquiries relating to booking and payment for BIFA Training courses. Alternative email bifatraining@bifa.org.

BIFA HQ, Feltham

Sharon Sampeys

Training Administrator

For all enquiries relating to booking and payment for BIFA Training courses. Alternative email bifatraining@bifa.org.

Training Support

Remote

Nezda Leigh

Training Support Administrator

For enquiries relating to booking BTEC Freight and Customs course assessments/exams, and the Young Forwarder Network (YFN).

Training Delivery

BIFA HQ, Feltham

Graeme Wilkinson

Training Development Manager

For enquiries relating to Freight and Customs Skills Training delivery and development.

Remote

Liz Sumner

Trainer - Freight and Customs

(For Air Cargo Security Training enquiries refer to Training Administration)

Remote

Claire Capaccioli

Trainer - Freight and Customs

(For Air Cargo Security Training enquiries, refer to Training Administration)

Remote

Carri Marais

Trainer - Freight and Customs

(For Air Cargo Security Training enquiries refer to Training Administration)

Events

BIFA HQ, Feltham

Sharon Hammond

Events Executive

For enquiries relating to the BIFA’s Events (Freight Service Awards, Virtual Young Forwarder Network (YFN) events, Multimodal) and BIFAlink magazine enquiries.

BIFA HQ, Feltham

Shelby Merchant

Events Assistant Apprentice

For enquiries relating to the BIFA’s Events (Freight Service Awards, Virtual Young Forwarder Network (YFN) events, Multimodal).

Member Engagement

Remote

Denise Hill

Member Engagement Director

For any enquiries relating to member engagement activities such as regional member meetings and events.

Management

BIFA HQ, FELTHAM

Jamie McKean

Management Trainee

Whilst gaining experience in the association’s activities, Jamie will be responsible for key projects.

Consultant To BIFA & Regional Representatives

Northern England & the Midlands

Andrew Melton

Regional Representative

Supporting all BIFA Members and administrating Regional Meetings in Northern England & the Midlands.

Scotland

Chris Curtin

Regional Consultant Representative

Supporting all BIFA Members and administrating Regional Meetings in Scotland.

South and South West

Paul Cunningham

Regional Representative

Supporting all BIFA Members and administrating Regional Meetings in the South and South West.

Anglia, London East and South East

Paul Newman

Consultant to BIFA

Supporting all BIFA Members and administrating Regional Meetings in Anglia, Central and East London and the South East.

Northern Ireland

Shauneen McConville

Regional Consultant Representative

Supporting all BIFA Members and administrating Regional Meetings in Northern Ireland.