Menzies LHR cargo delays - Update
Following on from the recent post about cargo volumes and knock-on delays at LHR - here’s an update on what Menzies been doing over the past week to put it right.
In this recent post, Robert Fordree, Menzies Aviation’s executive vice president for cargo, told customers:
“We’ve increased resources to help with breakdown of import cargo for all carriers and backlogs are almost clear. We’re now focused on quickly improving shipment discrepancies. Door queues for both imports and exports have improved considerably and we’re working to get them completely back to normal. We have also completed the move of some airline customers to alternative locations.
“We’re adding resource to our customer service team and will be installing a new telephone system to improve our response. We have also identified an intermittent fault with our existing telephone system that we are currently fixing. We will update customers on this as soon as we can.
“The volumes we are now processing matches the terminal handling capability so we’re confident we will be returning to a more normal service performance this week. We are grateful for the feedback we’ve received during this challenging period and we’re sorry for the impact it’s had. I’d like to thank customers for their patience and understanding and our cargo teams who’ve done everything we’ve asked - and more - to put this right over the past week.”