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THE LEADING BODY REPRESENTING
THE UK INTERNATIONAL FREIGHT SERVICES INDUSTRY
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HMRC Launch Customs & International Trade Helpline

As the new procedures due to be implemented on the 1st January 2022 for EU draw ever closer, BIFA have been advised by HMRC that they have established a Customs & International Trade helpline (CIT).

The Customs & International Trade helpline offers 24/7 help for urgent issues preventing goods progressing through the border and is the main route in for customers with general customs queries including:

  • help moving goods at all border​ locations
  • general advice on the Goods Vehicle Movement Service (GVMS)
  • problems registering for GVMS
  • error messages when creating Goods Movement Reference (GMR)

The phone number for this helpline is 0300 322 9434​.

More information is included in the this presentation which is also available on our EU Exit hub.



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