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THE LEADING BODY REPRESENTING
THE UK INTERNATIONAL FREIGHT SERVICES INDUSTRY
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Contact details at Inland Border Facilities

BIFA has been asked questions about how Members can communicate with the Inland Border Facilities (IBFs).

It has to be remembered that HMRC are providing the personnel who process the Transit movements etc, whilst Border Force Officials undertake the actual examination of cargo etc. 

Therefore, it is important to contact the correct Department.

The contact details are as below:

HMRC Front Office contact e-mails

Address Book Name: Complaints.AshfordIBF
External email Address: complaints.ashfordibf@hmrc.gov.uk

Address Book Name: Complaints.BirminghamIBF
External email Address: complaints.birminghamibf@hmrc.gov.uk

Address Book Name: Complaints.EbbsfleetIBF
External email Address: complaints.ebbsfleetibf@hmrc.gov.uk

Address Book Name: Complaints.NorthWealdIBF
External email Address: complaints.northwealdibf@hmrc.gov.uk

Address Book Name: Complaints.WarringtonIBF
External email Address: complaints.warringtonibf@hmrc.gov.uk

Address Book Name: Complaints.ManstonIBF
External email Address: complaints.manstonibf@hmrc.gov.uk

Border Force Back Office contact e-mails 

PLEASE NOTE SEVINGTON IS NOT CURRENTLY LIVE AND WILL ONLY BE AVAILABLE ONCE WATERBROOK IS CLOSED.  AS of 26th JANUARY 2021 BORDER FORCE ARE NOT ON SITE AT SEVINGTON.

These mailboxes are aimed at queries from trade/BF/HMRC for live movements on site.

External email Address:- AshfordWaterbrookInternationalTrade@homeoffice.gov.uk
Border Force International Trade Ashford Waterbrook

External email Address:- AshfordSevingtonInternationalTrade@homeoffice.gov.uk
Border Force International Trade Ashford Sevington

External email Address:- EbbsfleetInternationalTrade@homeoffice.gov.uk
Border Force International Trade Ebbsfleet

External email Address :- ManstonInternationalTrade@homeoffice.gov.uk
Border Force International Trade Manston

External email address:- FolkestoneS24InternationalTrade@homeoffice.gov.uk
Border Force International Trade Folkestone Stop 24

External email Address:-  SouthEastInternationalTrade@homeoffice.gov.uk
Border Force International Trade South East
(to be monitored by Manston, this will take queries relating to other ports in the South East and Europe region).



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