BIFA TRAINING SERVICES TERMS & CONDITIONS

Effective from: 1 January 2021

1. Scheduled Courses

1.1 All bookings must be received by e-mail or the course booking form at www.bifa.org.
1.2 BIFA will make reasonable arrangements to accommodate delegates with disabilities provided that any special requirements are notified to BIFA at the time of booking, and at least 10 working days prior to course start date.
1.3 Late arrivals will be admitted at the discretion of the trainer.
1.4 Delegate substitutions can be made at any time before the start of the course.
1.5 Delegates for revalidation courses are advised to bring a copy of their original certificates with them.
1.6 Prices are subject to change without prior notice.

2. In-house Courses

2.1 Terms and Conditions for in-house courses are available directly from BIFA, upon request.

3. Aviation Security Training Courses

3.1 In accordance with EU regulation 2015/1998 (as retained in UK law) all delegates must have successfully completed a pre-employment/background check and a Disclosure and Barring Service Check (as appropriate), before undertaking any security training.
3.2 In accordance with EU regulation 2015/1998 (as retained in UK law) all delegates must be employed in a role or have been offered employment in a role, with an aviation security responsibility.
3.3 In accordance with EU regulation 2015/1998 (as retained in UK law), it is an offence for the course and exam to be completed by another person other than the named delegate.
3.4 Records must be kept and produced upon request by the relevant authority, to evidence; (i) completion of the course and exam by the named delegate and (ii) the name of the supervising responsible person.

4. Online Training Courses

4.1 Bookings/registrations will be confirmed by email and must be completed within any authorised time period from date of registration.
4.2 Bookings/registrations are non-transferable. Cancellations & transfers will automatically result in a forfeit of the full course fee.
4.3 Failure to complete courses within any authorised time period from date of registration, will automatically result in a forfeit of the full course fee.
4.4 Online Aviation Security Training courses are subject to Clauses (3.1, 3.2, 3.3 & 3.4).

5. Payment & Credit

5.1 Payment can be made by cheque, credit/debit card & bank transfer. Cheques must be cleared prior to confirmation of booking.
5.2 BIFA Members & Non-member approved account holders must settle payment within 30 days of invoice date. Failure to do so may result in the withdrawal of credit.
5.3 Non-member approved account holders are subject to these conditions, and further, to the conditions of their Credit Agreement.
5.4 Non-member & individual bookings/registrations are not confirmed until receipt of full payment. Attendance will be refused should a delegate arrive for an unconfirmed booking.
5.5 Non-members or individuals must settle payment no later than 15 working days before the course start date. Payments by cheque must be cleared prior to confirmation of booking/registration. Bookings made within 15 working days are subject to immediate payment; however, cheques will no longer be accepted at this stage.

6. Cancellation & Transfer of Courses

6.1 BIFA reserves the right to cancel dates, such as, but not limited to, if minimum numbers are not met or due to trainer illness, whereby a free transfer or a full refund will be offered.
6.2 Cancellation requests must be made in writing to bifatraining@bifa.org and are subject to clauses (6.4, 6.5, 6.5.1 & 6.5.2), with the exception of clause (4.2).
6.3 Transfer requests to an alternative date must be made in writing to bifatraining@bifa.org and are subject to clauses (6.4, 6.5, 6.5.1, & 6.5.2), with the exception of clause (4.2). Second and subsequent transfer requests, regardless of notice period, are subject to a cancellation charge of 100% of the invoice value.
6.4 All cancellation or transfer requests of less than 15 working days’ notice are subject to an administration charge.
6.5 The following are subject to a cancellation charge of 100% of the invoice value:
       6.5.1 Cancellation or transfer requests are made with less than 10 working days’ notice.
       6.5.2 Delegates do not attend the specified dates.
       6.5.3 Delegates do not complete the specified dates.
6.6 Refunds, where applicable, will be made to the bank account or to the credit card from which the payment was made.

7. General Information

7.1 Certificates will be issued and sent to the person making the booking ‘the booker’, following the successful completion of the training course by the delegate.
7.2 BIFA reserves the right, upon request, to issue duplicate or copy certificates to delegates.
7.3 Requests for duplicate or copy certificates must be made in writing and are subject to the applicable administration fee.
7.4 BIFA reserves the right to amend courses to reflect changes in legislation and best practice.
7.5 All courses are delivered in English language and all examinations/tests must be completed in English language only.
7.6 BIFA reserves the right to amend course presentation in line with trainer availability.
7.7 Confirmation of bookings, details of the venue, start and end times and other relevant information will be sent to the booker. It is the responsibility of the booker to forward details to the delegate.
7.8 Refreshments are provided on all classroom courses and a light lunch is served on full day classroom courses.
7.9 Special dietary requests need to be made at least three days before the course starts.
7.10 There is no parking available at BIFA Redfern House. External venues may operate limited parking, which may be charged, and will be subject to the venue’s own terms and conditions.
7.11 A No Smoking policy operates on all BIFA courses.
7.12 All training is subject to BIFA’s Privacy Policy. For our contact details and other important privacy information please read our full privacy statement.

A full PDF copy can be downloaded here.