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Winners 2021

The following organisations and individuals have been recognised by the British International Freight Association as the ‘best in industry’ for each category in the Freight Service Awards 2021.

Award Winners

Air Cargo Services Award Air Cargo Services Award The global response to the COVID-19 pandemic threw existing air cargo operations into chaos in 2020-21. What impact did this have on your operation and how did you respond? The judges want to hear your case studies involving the movement of goods by air and the challenges that you had to overcome to get the shipment to destination. Air Cargo Services Award Winner: Kerry Logistics (UK) Ltd
Category Winner:  Kerry Logistics (UK) Ltd
In a very tough and competitive field the Kerry Logistics entry stood out for the sheer volume of kilos moved and the wide variety of aircraft utilised. Over 1 million kilos moved from Asia to the UK, supporting the healthcare sector with vital PPE and UK industries with manufacturing goods in the4 toughest supply chain environment. From Antonovs to 777s with the seats removed, solutions for customers were found.
IAG Cargo IAG Cargo
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Cool & Special Cargoes Award Cool & Special Cargoes Award This category is for Members organising specialist cargo & refrigerated freight services where specific arrangements are required to ensure the smooth and timely delivery Shipments may range from small high-value pharma products through to a large reefer container, livestock transportation or heritage goods, by any mode of transport. Entries should demonstrate good practice in all relevant areas. Cool & Special Cargoes Award Winner: JCS Livestock
Category Winner:  JCS Livestock
James Cargo Services The submission from JCS Livestock ticked all the boxes in this category for Cool & Special Cargoes detailing the relocation of a colony of 14 Humbolt penguins from the Isle of Man to Northern Ireland to continue the breeding efforts of this rare and endangered species. Aside from the usual requirements for the movement of live animals, JCS had to contend with additional complications resulting from Brexit and COVID restrictions. The penguins were safely delivered to their new home in the presence of local and national news crews.
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European Logistics Award European Logistics Award This category is for freight forwarders using road, short-sea or rail services to provide logistics solutions to and from Europe. With the changes brought about by EU-exit, the judges would like to see what your company has done to ensure continuation of service and customer compliance with new procedures. European Logistics Award Winner: Killick Martin & Company Ltd
Category Winner:  Killick Martin & Company Ltd
Killick Martin demonstrated expertise to meet new logistical challenges for a key customer. Realising great benefit for their customer and themselves. Killick Martin introduced a “hyper-care” 24/7 service that afforded their customer the support they required to continue shipping goods across Europe in the face of multiple challenges.
TT Club TT Club
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Extra Mile Award Extra Mile Award This category is for Members that can provide specific examples of 'innovation' and/or 'customer care' by adding value and exceeding their customer's expectations in relation to international shipments by any mode of transport. Perhaps you initiated a joint working group to provide regular feedback or set up a new department or service. Extra Mile Award Winner: Hemisphere Freight Services Ltd
Category Winner:  Hemisphere Freight Services Ltd
The panel decided that by adapting and extending their services that could provide in combination with the way they addressed the very specific challenges of 2020 with Covid, Suez and global shipping delays and reduced capacity, Hemisphere Freight demonstrated they had gone the extra mile to support their customer in delivering a critical infrastructure project whilst at the same time able to produce both time and financial savings.
Descartes Descartes
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Ocean Services Award Ocean Services Award 2020-21 has been a difficult year for ocean freight with schedules and equipment availability impacted by many factors. If you have used ocean services either as a stand-alone service or as part of a multimodal shipment, how have you managed customer expectation and mitigated problems? Ocean Services Award Winner: Allseas Global Logistics
Category Winner:  Allseas Global Logistics
The pro-active action along with significant investment led to Allseas being able to offer an alternative solution to the failing market norm, resulting in a successful and viable alternative for their customers.
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Project Forwarding Award Project Forwarding Award The successful handling of major project shipment requires much planning and a multi-disciplinary team. In this category BIFA invites case studies from Members that have completed an out-of-gauge project or co-ordinated a complex movement that has reached a conclusion in the past 12 months. Project Forwarding Award Winner: ACE Forwarding Ltd
Category Winner:  ACE Forwarding Ltd
A frontier and remote drilling project off the southwest coast of Ireland for CNOOL International. This complex project required an innovative approach requiring negotiation with the Irish Revenue to set up a new customs regime. Dedicated staff took up secondment positions to set up handling processes and to provide training and support at both Karry Airport and Foynes Port. The project involved charters, transport of explosives and radioactive cargoes, out-of-gauge loads, customs declarations and crew/passenger services. Ace’s dedication has left a lasting legacy for future Irish projects.
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Specialist Services Award Specialist Services Award The services offered by a modern freight forwarder extend far beyond the provision of basic transportation and documentation. This category is for value-added services that enhance the customer experience enabling them to concentrate on their core business. Such services need not be modal specific and could include warehousing, pick and pack, technology service, air or shipping line agency, or express services. Specialist Services Award Winner: Your Special Delivery Service Ltd
Category Winner:  Your Special Delivery Service Ltd
YSDS showed innovation and dedication to the problem, working closely with the client to offer an individual forwarding solution with price-points for different situations. Overall, the judges felt that this was a good example of a consultative and collaborative solution in a niche sector.
Newage Newage
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Staff Development Award Staff Development Award BIFA Members, whatever their size, need comprehensive training programmes to keep abreast of regular changes in regulations, industry practices and general business matters. In this category the judges want to understand how you encourage and develop all personnel to “be their best” and contribute to the success and direction of your business. Staff Development Award Winner: Unsworth UK
Category Winner:  Unsworth UK
The judges were impressed with the in-house Customs Clearance training offered by Unsworth combined with their Udemy courses. Unsworth offer incentives to their staff to complete the courses by way of vouchers. The GEM (Go the Extra Mile) award is an accolade where members of staff are voted for by colleagues for providing exceptional customer service. Finally company-wide meetings and discussions give all staff a sense of belonging to the organisation.
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Supply Chain Management Award Supply Chain Management Award Have you worked with a customer to analyse their existing procurement procedures and provided a customer focused, innovative solution enabling a more efficient and cost-effective management of that supply chain? If the answer is “yes”, then this is the category for you. Supply Chain Management Award Winner: Brunel Shipping
Category Winner:  Brunel Shipping
Brunel’s proactive approach to the challenges posed post Brexit helped them develop new solutions and services for their European road freight customers. Their investment in a bespoke IT solution has enabled them to expedite the clearance process for their Groupage trailers and manage any Duty & VAT payments in line with the relevant Customs regimes.
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Apprentice of the Year Apprentice of the Year BIFA encourages Members to employ Apprentices to ensure the industry is well positioned to meet future requirements. In this category BIFA Members are invited to nominate outstanding individuals to showcase the difference the named apprentice has made to their organisation. Apprentice of the Year Winner: Herbie Cobby
Category Winner:  Herbie Cobby
Geodis FF UK Ltd At interview Herbie demonstrated an incredible attitude with mature answers to the questions posed and a very well-researched presentation, brilliantly put together. Herbie is already having an Impact on future apprentices and recognises that completing the apprenticeship has aided his development to a confident young man who knows his direction of travel.
Highly Commended: Matt Vick [John Good Logistics Ltd] « back to top
Young Freight Forwarder Award Young Freight Forwarder Award The Young Freight Forwarder Award was established to recognise an individual with the drive and ambition to flourish in the international freight industry. Entrants must be under the age of 32, employed by a BIFA Member and have a minimum of two years’ experience across relevant disciplines. The winner of the prestigious Young Freight Forwarder Award will be nominated by BIFA to represent the UK in the FIATA / TT Club Young International Freight Forwarder of the Year competition next year. Young Freight Forwarder Award Winner: Laura Hobby
Category Winner:  Laura Hobby
F.S. Mackenzie Ltd The judges were impressed by the way Laura demonstrated clear commercial awareness in a sales role articulating commercial benefits to success she has had to date. Laura is clearly a hardworking individual demonstrated by her personal development in completing a degree while delivering multiple projects for the business. The passion for the industry was incredible to see and shone through most notably in her knowledge of BIFA and taking annual leave to talk to local schools about the industry and her experience in it.
Highly Commended: Corey Chambers [Ital Logistics Ltd] « back to top
Special Recognition Special Recognition Winner: Gordon Day
Category Winner:  Gordon Day
Known to many for his involvement with the London Freight Club, Gordon was presented with an award in special recognition of services to the international freight industry and charitable activity.
Special Recognition
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